Shipping & Returns Policy

SHIPPING & RETURNS POLICY

DISPATCH POLICY

Once an order is placed you will receive an email confirming that we have got your order. Within 24 hours you will receive a further email detailing that your order has either been dispatched or is being processed. Orders are processed from Monday to Friday excluding holidays. Orders received begin processing the next business day. 

DELIVERY
You will receive further communication via email or by phone to confirm that the order has shipped. This will be within 5 business hours of the order coming through. Orders being shipped within the Republic of Ireland will usually arrive within 3 business days. Shipping times may vary due to availability of goods and external delays. Tracking numbers may be available for tracing orders upon request. Caddycare.ie reserves the right to cancel orders which are shipped to freight forwarding companies.

SPLIT ORDERS
If we are unable to complete your full order immediately the shipping costs may also be split across the two orders. This is calculated on the order value. A member of staff will contact you to arrange delaying the order until completion or splitting it into 2 deliveries.

SHIPPING RATE TOTALS
The shipping cost is shown during the checkout process. This is an estimate of the cost, while every effort has been made to ensure the accuracy of the shipping cost. Large / Bulky items to certain delivery destinations may incur an extra charge on shipping.

STANDARD SHIPPING RATES

In the event the website does not calculate the shipping correctly on any orders we will contact you to arrange a credit card payment for the difference.

  •     Dublin: €6.50
  •     Republic of Ireland & Northern Ireland: €9.50
  •     United Kingdom: Orders under 1.5KG Weight - €14.95
  •     United Kingdom: Orders over 1.5KG Weight - €26.95
  •     Mainland Europe: Orders under 1.5KG Weight - €22.95
  •     Mainland Europe: Orders over 1.5KG Weight - €48.95

All other destinations: please contact us on sales@caddycare.ie for a quotation.

RETURNS POLICY
All products purchased in our shop come with a 30-day money back guarantee. Online we offer the same 30-day money back guarantee. This gives you peace of mind and allows you to test your product indoors to ensure you are 100% satisfied with them. If at this point you are not happy with the product in any way, just email/call us using the details below and we will replace the products. Postage is not covered under this 30-day guarantee unless there is a defect with the product. If you wish to return an item please fill out the returns form and send the goods back. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

A returns form is available by emailing sales@caddycare.ie. 

Phone: 00353 1 2393293
Email: sales@caddycare.ie 

Non-Returnable items:
- Gift cards
- Sale items

Goods For Refund Or Exchange:
Goods must be returned within 30 days.
Goods must be accompanied by original receipt & Returns Form.
Goods must be in their original packaging.
Goods must not be used.
Postage costs are not covered.
It is the customer's responsibility to ensure the goods are returned safely to us.
Exchanges will be charged full shipping charges.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We will refund to your credit card the full amount less the original cost of postage. Refunds will be credited to a credit card, or cheque will be posted.

There are certain situations where only partial refunds are granted (if applicable)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@caddycare.ie.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@caddycare.ie and send your item to: Caddycare Limited, Station House, Shankill Business Centre, Shankill, Dublin, D18F6H9, Ireland. Following the process outlined above.

Gift Cards
Gift card purchases are non-refundable.

Return Shipping / Repairs Under Warranty

Where a product is returned for repair during warranty period, the cost of both returning the item to Caddycare and having it delivered after repair will be the responsibility of the owner/buyer.

To return your product, you should mail your product to: Caddycare Limited, Station House, Shankill Business Centre, Shankill, Dublin, D18N1N2, Ireland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. It is up to you to track the delivery to ensure its return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.